Terms & Conditions

Effective Date: 21st August 2026
v2.01

REGISTRATION TERMS & CONDITIONS 

PART A: PURCHASE OF SOLAR EQUIPMENT‍

  1. OWNERSHIP
    1. You agree that We own all the Solar Equipment until:
      1. You have paid the Purchase Price for the Solar Equipment in full; and
      2. We have installed the Solar Equipment at the Property.
  2. PAYMENT
    1. Before scheduling the installation of the Solar Equipment, we will send You a Tax Invoice for the Deposit as set out in the “Purchase Price” section of the Proposal. You acknowledge that We are not required to schedule the installation of the Solar Equipment until You pay the Deposit in full. 
    2. Once You have paid the Deposit to Us, We will arrange a suitable time with You to access the Property in order to install the Solar Equipment.
    3. After installing the Solar Equipment, You will pay Us the balance of the Purchase Price for the Solar Equipment. 
    4. You will also pay Us any additional installation charges related to the installation that become necessary for regulatory compliance of the installation. If additional installation charges are necessary, then these will be discussed and agreed with You prior to commencing the installation of the Solar Equipment, and these will be invoiced on completion of the installation.
    5. We will send You a Tax Invoice for the Purchase Price less the Deposit, plus any agreed additional installation charges, following the installation of the Solar Equipment. The due date of the Tax Invoice will be the day of completion of the installation or any other date arranged prior to the installation.  
    6. If any Tax Invoice remains unpaid 10 days after the due date and the Tax Invoice is not the subject of a genuine dispute, We may cancel this Contract and disable the Solar Equipment.
  3. YOUR SOLAR ELECTRICITY
    1. The electricity produced by the Solar Equipment will be for Your benefit. You acknowledge that We are not providing You with any electricity, other than stated under this Contract.
    2. You acknowledge the electricity produced by the Solar Equipment will be solely used to heat water at the Property, and if there is surplus electricity that cannot be used at the Property to heat water at the time it is generated, it cannot be exported from the Property to the grid or be used for any other appliance. 
  4. NO GUARANTEE OF PERFORMANCE
    1. You acknowledge that the amount of electricity You produce using the Solar Equipment will depend on a number of factors such as:
      1. the number of hours of sunlight per day;
      2. cloud cover and weather patterns;
      3. the location, angle and direction of the Solar Equipment;
      4. the location of surrounding structures and trees; 
      5. maintenance and general cleanliness of the panels;
      6. sizing of the Solar Equipment installed; and /or
      7. hot water consumption habits at the Property.
    2. We will try to make sure that the Solar Equipment is installed in a position that will maximise its performance for You, taking into account the nature of the Property.
    3. Any activities undertaken to clean the Solar Equipment are at Your own cost and risk.
    4. We accept no responsibility if performance of the Solar Equipment does not meet Your expectations.
    5. We do not make any representation, warranty or guarantee that the Solar Equipment (or any of its individual components) will operate at 100% of its rated performance capacity.
    6. We do not make any representation, warranty or guarantee that the Solar Equipment will continue to function beyond the expiry of the manufacturers’ warranty periods.
  5. SOLAR EQUIPMENT AVAILABILITY
    1. On Occasion, due to product availability, You agree that We may substitute the solar panels and associated equipment specified in the Proposal with alternative products, provided that the substituted equipment is of equal or greater quality and performance, carries an equivalent or longer manufacturer warranty, and is sourced from a Tier 1 global Solar equipment manufacturer.
  6. PRODUCT WARRANTIES
    1. Where Solar Equipment is subject to a Manufacturer’s Warranty, We will pass on the benefit of that Manufacturer’s Warranty to you, without being directly liable to you under that warranty.
    2. If You seek to interfere with or modify the Solar Equipment in any way You are endangering Yourself or Your agents' life and risking damage to the Property. Any such interference or modification is done at Your own and sole risk.
    3. You acknowledge that any interference or modification of the Solar Equipment by You or Your agent may invalidate Your warranty in the Solar Equipment.
  7. WORKMANSHIP GUARANTEE     
    1. We agree that We will repair or make good any defects in the installation of the Solar Equipment (“Workmanship Guarantee”) arising within 2 years following the Commissioning Date (“Warranty Period”). This Workmanship Guarantee is subject to the following conditions:
      1. The Workmanship Guarantee does not apply to the Solar Equipment to which 5.1 applies.
      2. Our liability under the Workmanship Guarantee will be limited to the labour value of the Workmanship;
      3. The Workmanship Guarantee does not cover any occurrence which would normally be covered by public liability or any other insurance;
      4. The Workmanship Guarantee does not apply where alterations or repairs are made by you or any third party to the Solar Equipment installation without the knowledge and prior written consent of Us (and without Us first having the opportunity to remedy the same to Our satisfaction);
      5. The benefit of the Workmanship Guarantee is not assignable by You to any other person;
      6. The Workmanship Guarantee does not apply for so long as you are in default of any payment owing to Us.
      7. The Workmanship Guarantee does not apply to any hot water cylinder service repair work;
      8. We are not liable to carry out any remedial work under the Workmanship Guarantee unless We receive written notice from the you of the claim within 7 days after discovery of the defect and within the Warranty Period.
      9. The Workmanship Guarantee cannot be transferred from You to another property owner.
    2. We agree that until the End Date or, if this Contract comes to an end earlier then that date:
      1. We will provide a support centre so that We can try to help You solve faults with the Solar Equipment over the phone; and
      2. if You tell Us about a fault with the Solar Equipment and We are unable to resolve it over the phone, We will arrange a time with You when We can send a technician to the Property to assess the fault.
    3. You agree that if You tell Us about a fault with the Solar Equipment and We send a technician to the Property to assess the fault, We will pay the costs of the technician callout unless:
      1. no fault is found; or
      2. the fault is found to have been caused by an act or failure to act of any person except Us, Our employees or contractors; or
      3. the fault is due to an existing condition at the Property; or
      4. the fault relates to damage that You are responsible for; or
      5. the fault is otherwise unrelated to the Solar Equipment ,
      6. in which case, You will be charged for the costs of the technician callout. Any such charges will be invoiced and payable in accordance with the process described in clause 2.5.
  8. YOUR ONGOING RESPONSIBILITIES
    1. You acknowledge that:
      1. using the Solar Equipment, or the electricity generated by it, for any unlawful purpose may invalidate the warranties or guarantees for the Solar Equipment; and
      2. if there is not enough space around the Solar Equipment or hot water cylinder so that Our access is restricted, We may be unable to provide You the services contemplated under this Contract.
      3. You will maintain your Wi-Fi connection and any change in Wi-Fi details (including in the event of a new or replacement router) must be re-configured into the Solar Equipment to ensure the Solar Equipment maintains an Internet connection. If the Property is tenanted, then you have secured acknowledgement of this from the tenant.

PART B: INSTALLATION 

  1. CONSENTS AND APPROVALS 
    1. When required, You are responsible for obtaining, and warrant to Us that You have obtained, all approvals, licenses, permits and consents required for the installation of the Solar Equipment at the Property. These may include:
      1. any resource, building or local consent required in order to install the Solar Equipment at the Property;
      2. any consents required due to any instrument registered against the title to the Property (such as any mortgage over the Property);
      3. any relevant consents required under the terms of any lease, cross-lease or other agreement that affects the use or enjoyment of the Property; and
      4. checking whether the Property is heritage-listed or in a special character zone, and if it is, obtaining any permit to install the Solar Equipment.
    2. You give Us, Our agents, contractors and employees the right to access the Property on reasonable notice and (when invited) to enter Your Property, in order to install, inspect, operate, replace, remove or upgrade the Solar Equipment. If the Property is tenanted, then You will secure such access rights from the tenant.
    3. Electricity at the Property may be switched off to install the Solar Equipment. We will try to keep this period as short as possible, but it may be a few hours before the electricity at the Property is switched back on. You warrant that You are not (and no one else at the Property is) a medically dependent consumer or a vulnerable consumer (as defined in the Electricity Authority's guidelines) and that You will not be (and no one else at the Property will be) adversely affected by the electricity at the Property being switched off during this period.
  2. INSTALLATION
    1. We will:
      1. following payment of the Deposit, arrange a suitable time with You to access the Property to install the Solar Equipment;
      2. be considerate of Your right to the use and enjoyment of the Property when working at the Property;
      3. make sure that the Solar Equipment meets New Zealand safety standards and that the Solar Equipment will be installed, by a suitably accredited installer;
      4. provide You with an electrical certificate of compliance after the installation;
      5. supply all materials, tools and machinery necessary to install the Solar Equipment;
      6. install the Solar Equipment in line with all applicable laws and comply with any reasonable health and safety and security requirements at the Property (as long as You notify Us of these requirements in writing before installation and set-up);
      7. For installation into existing Properties, we will install product and cabling on the surface of walls;
      8. not be responsible for issues arising at the Property caused by existing poor wiring; and
      9. where We deem necessary, arrange for a qualified electrical inspector to inspect the Solar Equipment and provide You with a record of inspection, following which the Solar Equipment will be switched on.
    2. You will:
      1. provide Us with access to the Property and a safe area in it, free from hazards (including unrestrained dogs), so that We can install the Solar Equipment;
      2. reasonably assist Us to complete the installation if We require (including by providing information that We request);
      3. allow Us to access all necessary services, amenities and storage that We reasonably require to complete the installation; and
      4. not switch on, or attempt to switch on, the Solar Equipment before the record of inspection has been issued, when this is required under clause 10.1.9.
      5. provide Our installer with your Wi-Fi connection details to ensure the Solar Equipment may be connected to the Internet, or if the Property is tenanted, then you have the tenant’s agreement to supply Wi-Fi connection details.
    3. You acknowledge that if any electrical works carried out at the Property (whether before or after the installation date) are not carried out in line with all applicable laws (including all legal requirements relating to Property wiring), this may affect the functioning and the performance of the Solar Equipment.
    4. Roof Shading at the Property: You acknowledge that if shading on Your roof occurs at certain times of the day the Solar Equipment will not generate electricity at its full capacity. You also acknowledge that:
      1. the losses in electricity production due to the shading on Your roof may affect the economic benefit You get from entering into this Contract; and
      2. You have decided to proceed with installing the Solar Equipment, at Your own discretion, with full knowledge of the risks described in this section.
    5. Roof Tiles: If Roof Tiles are noted on the Proposal then the Property has a tiled roof, which can create risks during the installation process for the Solar Equipment. While We will do Our best to make sure that the installation of the Solar Equipment will not damage Your roof tiles, You acknowledge that due to the age and condition of the roofing material at the Property, some tiles may be broken or damaged during the installation process. You also acknowledge that:
      1. during the installation of the Solar Equipment, You will have spare roof tiles available so that any roof tiles damaged during the installation process can be replaced on the day of the installation;
      2. while We will exercise due care and skill during the installation process, We will have no responsibility for any roof tiles that are broken or damaged during the installation of the Solar Equipment, or for the replacement of any roof tiles, other than as a result of Our (or Our contractor's) negligence;
      3. if You do not have enough spare roof tiles available so that any damaged roof tiles can be replaced on the day of installation, You will be responsible for any consequences that occur as a result, including for any leaks or water ingress that may occur at the Property; and
      4. You have decided to proceed with installing the Solar Equipment, at Your own discretion, with full knowledge of the risks described in this section. We (or the installers) will not be held responsible for the voiding of an existing roof warranty resulting from the installation.
    6. Decramastic Roof: If Decramastic Roof is noted on the Proposal, then the Property has a decramastic roof, which can create risks during the installation process for the Solar Equipment. While We will do Our best to make sure that the installation of the Solar Equipment will not damage Your decramastic roof, You acknowledge that due to the age, thickness or condition of the roofing material at the Property, it may be fragile.  You acknowledge that:
      1. during the installation the installers may dent soft tiles, which may compromise its integrity and waterproofing ability.  The installation team will take their utmost care not to damage the roof, but it cannot be guaranteed.
      2. it is not a fault of the installer if the roof does get damaged, and that they cannot be held liable for any damage or consequent damage, as a result thereof.
      3. any damaged tiles cannot be replaced, unless the whole roof will be replaced.  For this reason We, or the installers will not be held responsible for any damage or consequent damage, or the voiding of an existing roof warranty resulting from the installation.
      4. where there is an asbestos risk, We may request for an asbestos test to be conducted, and We may request for a third-party to perform asbestos testing. Where there is asbestos found on the roof, the installer may request for a third-party to assist with the installation which could be an additional cost of the home owner.  These items will be discussed and quoted before proceeding with the installation.
    7. Metal Roof: Unless stated otherwise on the Proposal, then We have prepared the Proposal on the basis the Property has a corrugated or other  metal long run roof, which can create risks during the installation process for the Solar Equipment if the metal roof is in sub-standard condition. While We will do Our best to make sure that the installation of the Solar Equipment will not damage Your metal roof, You acknowledge that due to the age, thickness or condition of the metal roofing material at the Property, it may be fragile.  You acknowledge that:
      1. during the installation the installers may dent metal roofing, which may compromise its integrity and waterproofing ability.  The installation team will take their utmost care not to damage the roof, but it cannot be guaranteed.
      2. it is not a fault of the installer if the roof does get damaged, and that they cannot be held liable for any damage or consequent damage, as a result thereof.
      3. any damaged metal roof cannot be replaced, unless a full length of metal section will be replaced.  For this reason, We or the installers will not be held responsible for any damage or consequent damage, or the voiding of an existing roof warranty resulting from the installation.

PART C: ADDITIONAL TERMS‍

  1. INSURANCE
    1. It is Your responsibility to discuss with Your insurance company whether their consent is required to the installation of the Solar Equipment at the Property. Not doing this may invalidate any insurance cover that You have for the Property.
  2. LIABILITY
    1. This liability clause does not affect or limit any rights You may have under the Consumer Guarantees Act 1993 and/or the Fair Trading Act 1986.
    2. To the maximum extent permitted by law, under no circumstances will any guarantee or warranty express or implied relating to the Solar Equipment and/or any installation services extend to or include nor will We be liable (whether vicariously or otherwise) under the law of tort, contract or otherwise for:
      1. Any loss, damage or defect not covered by the Manufacturer’s Warranty;
      2. Any loss, damage or defect occurring after the expiry of the Warranty Period;
      3. Any loss or damage caused by non-adherence to the operating instructions and/or guidelines for the Solar Equipment supplied from time to time by the manufacturer of the Solar Equipment;
      4. Any loss or damage caused by Us altering the installation location due to structural, electrical, safety or other concerns as to the location;
      5. Any loss or damage caused by Us failing to recognise the possible presence of asbestos in any roof cladding, soffit, eaves, gables or interior ceilings;
      6. Any loss or damage caused by the acts or omissions of You or any third party;
      7. Any loss or damage caused by having repairs or alterations carried out to any Solar Equipment by any person other than Us; or
      8. Any loss or damage arising from the termination of this agreement.
    3. Notwithstanding any other provision of this agreement if for any reason We become liable for loss or damage that would have otherwise been excluded then Our maximum aggregate liability to You arising out of any claim will be limited to the price of the affected Solar Equipment or installation services but in any event not exceeding the Purchase Price and any additional installation charges paid by You to Us under this Contract.
    4. Despite any other clause in this Contract, We will not be liable to You under or in relation to this Contract for any loss of profit, loss of revenue, loss of business or anticipated savings, loss of data or contracts (whether direct or indirect), and/or any indirect or consequential losses.
    5. Neither You nor We will be liable to the other for any failure to perform obligations set out under this Contract because of an event beyond the reasonable control of Us or You or Our contractors (such as an act of God, war, natural disaster, pandemic, sabotage, or act of terrorism).
    6. We will not be liable to You for not installing the Solar Equipment due to bad weather conditions or access to the Property being restricted.
    7. In the event of the removal of the Solar Equipment, We will not be liable to You for any make good services or materials associated with restoring the Property to the condition prior to the installation of the Solar Equipment. 
    8. You agree to reimburse and make good all losses, claims and expenses that We may incur in connection with, or arising out of, any breach of this Contract by You. This is called "indemnifying" Us.
    9. You agree that (other than as expressly set out in this Contract) all those representations and warranties (statutory, express or implied) that may lawfully be excluded, are expressly excluded from this Contract.
  3. GATHERING INFORMATION
    1. You (and Your tenant if the Property is tenanted) have the right to access personal information that We hold about You. You may also request that the personal information be corrected if it is wrong.
    2. You agree that We can take photos of the Property (where the photos will show the Solar Equipment at the Property) for quality assurance, internal training purposes and marketing materials. We will try to make sure that the Property is not identifiable and that no person (other than Our employees or contractors) can be identified.
    3. You agree that We may use any information relating to You for the purpose of assessing Your credit worthiness, or marketing any products or services provided by US to You. You agree that we pass this information to any other person for credit assessment and debt collection purposes.
    4. You agree that any information We collect about You may be accessed or collected for Our use in the course of Our business, and such information will be stored on third party platforms used in our core business. Other than third party platforms used in our core business, and without limiting Our other rights expressly set out in this Contract, as long as We have made sure that You are not reasonably able to be identified, You agree that We can provide the information to other third parties. If the Property is tenanted, then you have secured agreement for these items from the tenant.
    5. You agree that your Solar Equipment will be connected to the Internet through your Property internet connection (Wi-Fi or Ethernet) and will transmit data of your hot water cylinder and Solar Equipment to Our platforms and third party platforms that We use in Our core business. You agree that We may control, operate or upgrade the Solar Equipment remotely from time to time, and you consent to sharing Solar Equipment unique identifiers to enable this. Upon commissioning of Your Solar Equipment We will provide You with access to a supplementary online cloud service for You to review performance and settings of Your Solar Equipment. Your Solar Equipment will operate without this supplementary service. You agree that We incur a cost in providing the supplementary online cloud service to You and We reserve our right to charge a fee for this service, and if a fee is to apply this will be notified 3 months in advance before commencing. Without limiting Our other rights expressly set out in this Contract, as long as We have made sure that You are not reasonably able to be identified, You agree that We can provide the data to other third parties. If the Property is tenanted, then you have secured agreement for these items from the tenant. You agree the terms of this clause will continue beyond the end of this Contract while you have access to the online cloud service.
  4. INTELLECTUAL PROPERTY
    1.  All of the trademarks, patents, copyright, designs, drawings, “know-how”, confidential information or other intellectual property rights in respect of the Solar Equipment and the cloud software platform (collectively "Intellectual Property") remain Our property despite the sale and installation of the Solar Equipment to you. You may not use, copy, reproduce, distribute, modify, publish, post or transmit the Intellectual Property in any way without Our prior written consent.
    2. You permit Us to attach such reasonable signage as We may wish at the Property so as to identify that We have carried out the installation;
    3. Unless otherwise stated, you agree that We may use designs, drawings and photographic images of the Property on social media and our website in promotion of our business.
    4. This clause survives termination of this agreement.
  5. ENDING THIS CONTRACT
    1. This Contract will end on the End Date, unless it ends earlier.
    2. If, before We install the Solar Equipment, We are unable to perform any or all of Our obligations under this Contract for more than 40 consecutive days, then either You or We may terminate this Contract. Following that termination We will refund to You the amount of the Purchase Price You have paid to Us (if any).
    3. We may end this Contract (in addition to any other termination rights We have under this Contract):
      1. at Our discretion before the Solar Equipment is installed at the Property. If We do this, We will give notice to You and refund to You the amount of the Purchase Price You have paid to Us (if any);
      2. immediately on notice to You if You fail to meet any of Your responsibilities under this Contract, and have not remedied the failure(s) within 14 days of receipt of an earlier notice from Us explaining what was wrong and what You needed to do;
      3. immediately on notice to You if You cannot remedy any failure to meet any of Your responsibilities under this Contract; and/or
      4. immediately on notice to You if You are insolvent or bankrupt.
    4. You may end this Contract prior to the installation of the Solar Equipment, and we will refund to You the amount of the Purchase Price You have paid to Us (if any), less $1,500 for compensation for the expenses We have incurred.
    5. You may end this Contract immediately on notice to Us if We cannot remedy any failure to meet any of Our responsibilities under this Contract or if We can remedy the failure but We do not do so within a reasonable period following notice from You.
    6. You acknowledge that on and after the End Date, You may no longer have access to, or a right to use or access any cloud software platform or other intellectual property provided by Us.
    7. The end of this Contract:
      1. does not affect any rights or obligations accrued up to and including the end of this Contract; and
      2. will not affect any of the terms of this Contract that are intended to continue beyond the end of this Contract.
  6. DISPUTES
    1. If for any reason You are not happy with any aspect of the Solar Equipment, You should get in contact with Us as soon as possible so that We can try to put things right. Please see Our website (www.OneEnergy.nz) for details on how to get in contact with Us about Your complaint.
    2. Once You have told Us about Your complaint, We will investigate it and discuss a resolution with You. If We cannot resolve it straight away, or if the issue is of a complex nature, We will give You an idea of how long it will take Us to investigate the issue. We will also let You know who will be managing it for You. Our aim is to get Your issue fully resolved within 20 Days.
    3. If the complaint relates to the Purchase Price, additional installation charges or any other amount in Your Tax Invoice, You must notify Us of the reason for disputing it as soon as possible after You receive the relevant Tax Invoice, but in any event before the due date for payment. You will pay any undisputed part under the terms of this Contract.
    4. This clause does not prevent either party from taking immediate steps to seek urgent interlocutory relief before an appropriate court or other forum in New Zealand.
  7. APPLICATION OF THIS CONTRACT
    1. You agree that We are entitled to assign, transfer the benefit and burden, and/or subcontract Our obligations under this Contract without Your consent.
    2. Any timeframe for delivery or installation of the Solar Equipment is, unless otherwise agreed in writing, an estimate only and is not of the essence to this Contract.
    3. Any notice required to be given under this Contract must be in writing and is deemed to be properly given if left at, sent by prepaid letter or emailed to the last known address of the recipient.
    4. This Contract represents the entire agreement between You and Us, in respect of the matters covered by it. It overrides all previous agreements in respect of those matters.
    5. We may revise these General Terms from time to time to reflect changes in our business, services provided, market conditions, or legal obligations. We will provide you with a minimum 30 days advance notice of any material changes by posting the updated General Terms on OneEnergy.nz or by emailing you directly. If you do not agree to the revised General Terms, you may end this Contract prior to their effective date. Your continued use of services after the effective date constitues acceptance of the updated General Terms.
    6. No waiver of any breach of this Contract will be deemed to be a waiver of any other or any later breach. The failure of either party to enforce any term of this Contract at any time will not be interpreted as a waiver of that term or any other terms.
    7. This Contract may be signed electronically and may be signed in a number of different copies/counterparts all of which constitute one and the same instrument.
    8. This Contract is governed by New Zealand law.
  8. DEFINITIONS AND INTERPRETATION
    1. Definitions, in this Contract:
      • You, and Your is with reference to the customer named as a party to this Contract in the Proposal.
        1. Contract means the Proposal and these General Terms for the purchase of solar equipment. 
        2. Commissioning Date means the date that the Solar Equipment is switched on.
        3. End Date means the date that is 5 years from the Commissioning Date;
        4. General Terms means these general terms and conditions (including Part A, Part B and Part C);
        5. GST means goods and services tax imposed under the GST Act at the rate that applies from time to time or any similar tax under any replacement legislation;
        6. GST Act means the Goods and Services Tax Act 1985;
        7. Manufacturer’s Warranty and Product Warranty means the warranty supplied from time to time by the manufacturer of the Solar Equipment as set out in the Proposal;
        8. Property means the land and buildings at the address set out in the Proposal, owned by You;
        9. Proposal means the accompanying document or online form submission that references these Terms and Conditions;
        10. Purchase Price means the purchase price set out in the "Purchase Price" section of the Proposal;
        11. Solar Equipment means the solar equipment listed in the Proposal;
        12. Proposal means the document We presented to You for Our Solar Equipment, that also links to these terms;
        13. Tax Invoice means an invoice that complies with the GST Act; 
        14. We, Us and Our is with reference to One Energy Limited (NZBN 9429052114977).
    2. In this contract
      1. unless otherwise stated, all monetary amounts are stated in New Zealand dollars and are inclusive of GST;
      2. headings do not affect the meaning of any clause;
      3. the singular includes the plural, and the plural includes the singular;
      4. the words "including" and "include" or "such as" are not words of limitation;
      5. reference to any "party" means a party to this Contract and includes the successors, executors, administrators and permitted assignees (as the case may be);
      6. a reference to a “part” or “clause” is to a part or clause of this Contract, unless the context implies otherwise;
      7. a reference to any legislation includes reference to that legislation as amended, re-enacted or substituted and any regulations under that legislation; and
      8. reference to "written" or "in writing" includes all modes of presenting or reproducing words, figures and symbols in a tangible and permanently visible form.